Frequently Asked Questions
Common Topics
Do we rent by the hour?
As most of our prices are listed as a full day, we do not rent by the hour. It would cost the same if your rental time is 1 hour or 8 hours.
Can customers pick up the inflatables?
Only small products can the customers pick up from our warehouse. In some cases, inflatables can be picked up. Please give us a call for details.
What kind of power source do customers need for inflatables, do we need a generator?
All inflatables need a power source of 120 volts (AC wall outlet) within 100 feet of setup. If further than 100 feet from electricity, a generator would need to be used to run the blower. We can provide generators at an additional cost.
Can customers use STL Jumps' inflatable rentals or equipment if it's raining?
Water inflatables such as our Skyline Water Slide can be used in light rain, however, for any dry inflatables please give us a call.
Do customers need attendants present at the event?
Everything we rent such as inflatable bounce house, water slides, interactives, obstacle courses, dunk tanks must have adult supervision when our equipment reaches the job site. The customer is required to provide adults to supervise the equipment within 15 feet at all times or else we will not allow our equipment to be used by them. Alternatively, we offer attendants at $35.00/hr upon request, with a minimum of 2 hours.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
What about parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. Please check with the park before placing an order. If you want to set up at a park and need a generator. We rent generators at a reasonable cost.
Is STL Jumps insured?
Yes! STL Jumps is fully licensed and insured. If your organization requires to be additionally insured please notify us of that during the reservation process.
What if we need to cancel?
Please check out our policies page for details.
Do you require a deposit?
Yes, all orders require a 50% deposit.
What's the policy on deposits and cancellations?
All orders require a 50% deposit to secure your items. All deposits are non-refundable, however, if a cancellation is made, the placed deposit is credited for a future rental and does not expire. Cancellations must be made 24 hours prior to the scheduled event. Events canceled within the 24 hours will not receive any refund due to preparation and planning of the order already being completed on our end.
Any special requirements for setup/delivery?
Check the requirements listed with each jump. Also, ensure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Most if not all deliveries will take place the day prior. Please call our office and let us know if you cannot accept the delivery the day prior. Special requirements, routing, and pricing often affect orders that cannot be delivered early.
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Can we see a copy of your contract and safety rules?
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.